Reconnection of Supply

FAQ

1. My supply has been disconnected. How can I apply for reconnection online?

You may apply for online reconnection if:
• The disconnection occurred due to non-payment of electricity bills or voluntary surrender of supply.
• The disconnection is within 6 months from the date of application.
• The meter is physically present on the meter board.

2. My supply was disconnected by Loss Control Cell for unauthorised use of electricity. Can I apply online?

No, online reconnection is not available in this case.
• Reconnection via the online portal is only applicable for disconnections due to non-payment or voluntary surrender.
• For other disconnection reasons, please visit your Regional Office for assistance.

3. My supply has been disconnected for over 6 months. What do I do for reconnection of supply?

• Online reconnection is only allowed if the disconnection is within 6 months.
• For cases exceeding 6 months, please contact your Regional Office.

4. I recently purchased a property with a disconnected meter. Can I apply for reconnection online?

• No, online reconnection is only allowed in favour of the original (erstwhile) consumer.
• Please visit the concerned Regional Office for assistance.

5. The meter has been removed from the meter board. What do I do to have the supply restored?

You'll need to apply for New Connection by visiting the "New Connection / Addl. Load / Shifting" section in the Customer Zone of our website (www.cesc.co.in).

6. What are the requirements for applying for online reconnection?

• Visit the Reconnection of Supply section under Digital Services in the Customer Zone on our website and enter your Customer ID.
• Any applicable charges and formalities will be displayed.
• Once the reconnection bill is paid and formalities (if any) are completed, supply will be reconnected.

Please note: If any declarations made during the application process are found to be incorrect, the application will be cancelled.

7. I have paid the reconnection bill online. When will my supply be restored?

• For completed applications with payment received by 3:00 PM on working days (Monday to Friday and 1st, 3rd, and 5th Saturdays), we will make endeavour to reconnect the supply same day.
• If not, reconnection will be done on the next working day.